FAQ

This page contains answers to frequently asked customer questions. If you cannot find the answer you need here, please send your inquiry to our support team at service@dolvyno.com. Please include your order number and the email used at checkout for order-related questions.

Ordering & Payment

Q: How do I place an order? A: Add your favorite apparel to the shopping cart, proceed to checkout or select PayPal checkout. Fill in your email, name and shipping address. If you have a discount code, enter and apply it before you complete shipping and payment steps. After successful payment, you will receive an order confirmation email.

Q: What payment methods do you accept? A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay and Google Pay.

Q: How do I use a discount code? A: Find the discount box on the checkout page, enter your promo code and click apply. Please confirm the discount is shown on your order summary before completing payment.

Q: Is ordering online secure? A: Yes. Our website uses SSL encryption to protect your personal and payment information. Credit card data is encrypted and processed on a secure payment gateway.

Shipping & Delivery

Q: Do you ship internationally? A: Yes, we offer worldwide shipping. You can check delivery availability for your country at checkout.

Q: How long will my parcel take to arrive? A: Total delivery time = processing time + transit time. Orders normally take 1–5 business days to process. Estimated transit time: US 9–18 business days; Canada, UK, Australia 9–15 business days.

Q: How can I track my order? A: After shipment, we email you a tracking number. You can track the parcel on common tracking websites. Please wait 24–48 hours for the courier system to load tracking updates.

Q: How much is shipping? A: Free shipping applies to orders over $59.98. The exact shipping cost will be displayed on checkout.

Order Modification & Cancellation

Q: Can I cancel my order? A: If your order hasn't shipped, you can contact us to cancel for free. Once dispatched, cancellation is not available, and you may apply for return after receiving the parcel.

Q: Can I change size, style or shipping address after ordering? A: Contact us immediately at service@dolvyno.com with your order number if your package has not shipped. We cannot make changes once the parcel is in transit.

After-sales & Returns

Q: What should I do if I receive wrong, missing or damaged clothing? A: Email our support team at service@dolvyno.com within 24 hours after delivery. Attach your order number and clear photos of the items, tags and packaging. We will arrange a suitable solution quickly.

Q: What is your return and exchange policy? A: You may apply for return or exchange within 30 days after your package is marked delivered. Clothing must be unworn, unwashed with tags attached. Custom-made items, clearance goods, final-sale styles, underwear and swimwear cannot be returned or exchanged. Once we receive and inspect your returned item, your refund will be processed in 3 business days. Credit card refunds may take up to 7 business days to appear on your statement, PayPal refunds take around 48 hours. You can read the full Return & Exchange Policy for complete details.

Q: Are sizes accurate as described? A: Every product page has size charts and measurement details for our apparel. Manual measurement may bring minor deviations. We suggest you check the size guide carefully before ordering.

Account & Email Issues

Q: I did not receive my order confirmation email. A: First check your spam or junk mailbox. If you still cannot locate it, send us your order name and email address, and we will resend the confirmation.

Q: I have not received my tracking number. A: Tracking information is sent after our warehouse ships out your goods, normally within 1–5 business days after you place the order.

Contact Information

Operating Company: Hubei Yuanhengji Sports Culture Co., Ltd. Unified Social Credit Code (USCC): 91420106MAKM2CUAX5 Company Address: Unit B08, 16th Floor, No. 7 Zhongnan Road, Zhongnan Road Subdistrict, Wuchang District, Wuhan City, Hubei Province (Kewanqi Business Secretary 343) Support Email: service@dolvyno.com Contact Phone: +86 13892645837 Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)