Shipping policy
At dolvyno, we are committed to delivering your apparel safely and promptly. Please review our shipping information below.
Shipping Coverage
We provide international shipping to most countries and regions around the world. You can check whether delivery is available to your destination on the checkout page.
Processing Time
Orders will be processed within 1–5 business days after payment confirmation. Processing time does not include weekends and official Chinese public holidays.
Estimated Delivery Time
Total delivery time = order processing time + transit time
- United States: 9–18 business days
- Canada, United Kingdom, Australia: 9–15 business days
Shipping Cost
Free shipping is available for orders with a subtotal over $59.00. The exact shipping fee will be calculated and displayed on the checkout page before payment.
Order Tracking
Once your parcel is dispatched from our warehouse, we will send you an email with your tracking number. Please allow 24–48 hours for the courier system to synchronize tracking updates.
Customs & Import Duties
Buyers are responsible for any local import taxes, customs duties or clearance fees charged by your destination country. We cannot predict or cover these charges.
Company Information
Operating Company: Hubei Yuanhengji Sports Culture Co., Ltd.
Unified Social Credit Code (USCC): 91420106MAKM2CUAX5
Company Address: Unit B08, 16th Floor, No. 7 Zhongnan Road, Zhongnan Road Subdistrict, Wuchang District, Wuhan City, Hubei Province (Kewanqi Business Secretary 343)
Support Email: service@dolvyno.com
Contact Phone: +86 13892645837
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)