Privacy policy

This privacy policy explains how we collect, use, protect and handle your Personally Identifiable Information (PII) when you browse and shop on our website for apparel. PII refers to information that can be used to identify, contact or locate you, alone or combined with other data. Please read this policy carefully.

What Personal Information Do We Collect?

When you visit our website, register an account or place an order for clothing, we may request your name, shipping address, phone number, email address and other necessary information to improve your shopping experience.

When Do We Collect Your Information?

We collect your information when you register an account, place an order, subscribe to our newsletter or fill out forms on our website.

How Do We Use Your Information?

We may use the information you provide for the following purposes:

  • Personalize your browsing experience and recommend suitable apparel
  • Improve our website service
  • Respond quickly to your customer service requests
  • Process your orders smoothly
  • Send you order updates and related notifications about our products and promotions

How Do We Protect Your Information?

Your personal data is stored securely and can only be accessed by authorized staff who are required to keep your information confidential. All sensitive payment information you submit is encrypted with SSL technology. We take multiple security measures to protect your personal information when you submit, enter or access your payment data. All transactions are processed by secure third-party payment gateways and we do not store your complete payment card details on our servers.

Do We Use Cookies?

Yes, we use cookies. Cookies are small files that a website transfers to your computer’s hard drive to help our system recognize your browser and remember certain information. For example, we use cookies to remember items in your shopping cart and record your browsing preferences to deliver a better shopping experience. We also use cookies to collect aggregated website traffic data.

Cookies can be disabled through your browser settings. Please note that disabling cookies may affect some functions of our website.

Do We Share Personal Information?

We will not sell, trade or transfer your personally identifiable information to third parties without your prior consent. This does not include trusted hosting partners and service providers who help us operate our website, conduct business or serve you, as long as those parties agree to keep your information confidential.

We may release your information when we believe it is necessary to comply with the law, enforce our website policies, or protect our rights, property and safety, as well as the rights, property and safety of others.

Non-personal, aggregated visitor statistics may be shared with third parties for marketing, advertising or analysis purposes.

How Do We Respond to Do Not Track Signals?

We respect Do Not Track signals from browsers. We will not track, plant cookies or use advertising tracking when a Do Not Track mechanism is active on your browser.

Do We Allow Third-Party Behavioral Tracking?

We do not allow third parties to conduct behavioral tracking on our website.

Fair Information Practices

The Fair Information Practice Principles form the foundation of privacy regulations around the world. Understanding these principles and how we implement them is important for your rights.

In the event of a data breach, we will notify affected users by email and SMS within 7 business days.

We also follow the individual redress principle: you have the right to take legal action against data collectors and processors who fail to follow privacy regulations. This principle means you have enforceable rights against data service providers.

We collect your email address and phone number for these purposes:

  • Send information, reply to inquiries and handle your support requests
  • Process orders and send order status updates
  • Share product, service and promotional content related to our apparel, or continue sending emails and SMS after your transaction

CAN-SPAM Compliance

In compliance with the CAN-SPAM Act, we commit to the following:

  • We will not use false or misleading email subjects or sender identities
  • We will clearly identify marketing messages as advertisements
  • We include our physical business address in all marketing emails
  • We monitor third-party email marketing partners for compliance
  • We honor unsubscribe requests promptly
  • You may unsubscribe from all marketing emails and SMS at any time using the unsubscribe link at the bottom of our emails, and we will remove you from all marketing mailing lists immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We recommend you review this page periodically. Any revisions will be posted directly on this page.

Contact Us

If you have questions about this privacy policy, please contact us via live chat on our website or the contact details listed below:

Operating Company: Hubei Yuanhengji Sports Culture Co., Ltd.

Unified Social Credit Code (USCC): 91420106MAKM2CUAX5 Company Address: Unit B08, 16th Floor, No. 7 Zhongnan Road, Zhongnan Road Subdistrict, Wuchang District, Wuhan City, Hubei Province (Kewanqi Business Secretary 343)

Support Email: service@dolvyno.com

Contact Phone: +86 13892645837

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)