Return policy

At dolvyno, we hope you love every clothing item you receive from us. If something is not right, we are here to help. Please read our return and exchange guidelines carefully for a smooth after-sales experience.

Order Cancellation

Changed your mind? If your order hasn't shipped, you can contact us to cancel for free

If the parcel has already been dispatched, we cannot cancel the order. You may contact us after receiving the package to apply for a return.

After-sales Time Limit

If you receive wrong or damaged apparel, please contact us within 24 hours after delivery so we can resolve the problem quickly.

To apply for a return or exchange for other eligible reasons, please contact our customer service within 30 days from the date your package is marked "Delivered".

Note: We may not be able to assist you once this period expires. Thank you for your understanding.

How to Request Return or Exchange

Click the customer service icon on our website to contact our support team. To speed up the process, please provide:

Your order number
Your registered email address
A brief description of the issue

Tip: Clear photos of the items, tags and packaging, especially showing defects or damage, will greatly accelerate our review.

Once your request is approved, we will send you the return address and instructions.

Eligibility for Return & Exchange

To qualify for return or exchange:

Clothing must be unworn, unwashed, free of stains, odors, makeup marks, with all original tags attached
Products must be clean and resalable
Do not write or stick labels directly on the original packaging

Note: We may reject return requests that do not meet the above standards to protect the shopping experience of all customers. Thank you for your cooperation.

Return & Exchange Process

For Returns

Contact our customer support and submit your order information and problem description (photos recommended)
We review your request and send the return address and guidance
Ship the item back using a reliable shipping service (Note: Return shipping costs and any related customs fees are borne by the buyer)
Once we receive and inspect the returned goods and confirm it meets requirements, we will process your refund within 3 business days. The actual time for funds to arrive depends on your payment provider.

For Exchanges

Tell us which size, style or variant you would like to exchange for
We check stock availability and confirm details including delivery address and price difference if applicable
If the replacement item is out of stock, we will contact you to discuss alternative solutions

Refund Timeline & Method

After the returned item is received and verified by our team, your refund will be initiated immediately:

Credit Card payments: Refunds usually take up to 7 business days to show on your statement, subject to your card issuer
PayPal payments: Refunds will appear in your PayPal account within 48 hours after processing

Return Shipping & Fees

The buyer is responsible for return shipping fees and any international customs clearance charges for returned parcels. Please keep your tracking number and share it with our customer service.

Note: We do not accept cash-on-delivery or unpaid return parcels.

Important Reminders

Custom-made items, clearance items, final-sale styles, underwear and swimwear are non-returnable and non-exchangeable for hygiene reasons.

We are not responsible for items returned from other stores. Please double-check the return address before sending your package back.

If you have any questions, our friendly customer service team is ready to help you. We sincerely hope you enjoy shopping with dolvyno! — With love, dolvyno Team